I've been a member for 4 - 5 years. I honestly have never experienced the issues I've just read in the complaints. I've found the local management and staff to be of the highest quality. I always get extremely helpful responses to any issues that arise. Admittedly, I have not tried to cancel my membership and maybe that process is a problem. But as far as ongoing membership is concerned, this is the best fitness club I've ever experienced.
Quite happy with this gym. The floor trainers and personal trainers (I work out with Tori Zuber every once in a while) are really great.
Sam Buds is an amazing representative of Equinox! Over all great atmosphere and presentation.
Not sure why a lot of these comments are so negative. It's a great gym with a very helpful staff. I've also always gotten quick responses from managers when I've needed assistance with something. I've been a member for 1+ years and I still love going! If you're looking to join a gym in this area, Equinox is definitely the best choice.
I have been a member of this gym for a little over a year. I gotta say that I fell in love with this location at first...then it went downhill for a moment...however, the GM of this location was responsive to my comments and now I love this gym again. I have to say that it has a great layout and it has all the machines you may need. I have been to other locations one of them is in WeHo but nearly as good as this one.
I never write reviews but...wow...they forced my hand! I've been a member of Equinox since 2010- first in NYC at Rock Center and now at both Columbus Ave and Summit. In the Summit location, I've come to learn that the GM is almost bizarrely unresponsive to any problems we've encountered. Need some quick help getting your child's membership cancelled when he goes off to school? Sorry- that's gonna take 4 months. Expect proper maintenance when 2 of 3 stationary bikes break down? Sorry, months will pass before you're back on that bike. Expect a reply to an email requesting clarification of cell phone rules? Nope. Not gonna happen. Someone at corporate should really insist that this guy get some remedial training in basic customer service and communication. The rest of the staff is friendly; trainers seem caring and competent. I'll stay a member in Manhattan, but the minute a better option to Summit comes up, I'm outta there!
Equinox Summit is a US Gym based in Summit, New Jersey. Equinox Summit is located at 68 River Rd, Summit, NJ 07901, USA.
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