Overall: YMMV, depending on who you run into at the shop
They do have nice $5-10K bikes and high-end gear in stock. Would be nice if the service consistently matched the gear.
Best place in the area! Everyone was very helpful during my visits to the store. My daughter loves her little specialized bike! A big Thanks to Sam who helped me with a long warranty process, I have my frame back and I couldn't be happier. Will definitely make it my go to store always.
Great shop with GREAT employees and owners. With three locations, they usually have what I need in one of the shops.
I purchased a bike here and it's really fast. I usually ride it all over Murray Hill and even rode it to and thru the Great Swamp once. Great customer service here as well.
Two experiences: one positive, one disastrous. Brought my bikes for service both times. First time OK. Second time, 7 days later (vs 5 promised) the work was not done. They promised to complete within the next two-three days. I called ahead, spoke to rude and dismissive employee (Jim?) who berated me: "if you do not return my calls to you, I am not responsible for anything". I had no missed calls or voice mails from the shop. I returned the next weekend (13 days in total from drop off): work still not finished. Net-net: 13 days instead of promised 4, work not done on time, random mix of professional and rude interactions. Paul did finish the job on the spot when I came to retrieve the bike regardless of condition, and saved the day.
This shop has everything you could want and most of it is right in stock the staff is knowledgeable and professional especially the mechanic
Hilltop Bicycles is a US Bicycle Store based in Summit, New Jersey. Hilltop Bicycles is located at 314 Springfield Ave, Summit, NJ 07901, USA.
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